For the Volkswagen Group Charging GmbH, sustainability means pursuing economic, social and ecological objectives simultaneously and with equal energy. It is our aim to create lasting values, offer good working conditions, and conserve resources and the environment.

With our sustainability concept we want to ensure that opportunities and risks associated with our environmental, social and governance activities are identified as early as possible at every stage of the value creation process. In keeping with this aim, we are determined that our corporate social responsibility (CSR) activities will have a lasting, positive impact on the Company’s value and reputation.

Therefore Elli combines all topics regarding compliance, integrity and information security with a very holistic and sustainable mindset.

  1. Code of Conduct
  2. Compliance
  3. Integrity statement
  4. How we handle Risk Management
  5. Whistleblower System
  6. The Volkswagen Group Sustainability Report 2020
  7. Information Security

1. Code of conduct

The Code of Conduct sums up fundamental principles underlying the conduct of Volkswagen Group Charging GmbH employees and is instrumental in responding to legal and ethical challenges.  The Volkswagen Group Charging GmbH´s reputation is a core value relying on the resolve shown by employees around the world to act in keeping with our Code of Conduct and all laws. The “Code of Conduct at Volkswagen Group Charging GmbH” has become part and parcel of our corporate culture. Download the Code of Conduct for further information

2. Compliance

The Volkswagen Group Charging GmbH is rigorous in its duty of adherence to legislation, internal regulations, ethical principles and other voluntary commitments. Corporate Compliance reaches beyond business relations to embrace activities both within and outside the group. This is the Volkswagen Group Charging GmbH's way of signalling loudly an clearly that its conduct will echo the requirements of legal and ethical rules on competition, finances and taxes, environmental protection and employee relations, including the safeguarding of equal opportunities.

2.1 The aim of  compliance within Volkswagen Group Charging GmbH

Our corporate Goal to enable the Volkswagen Group for electric life makes an active contribution to the Group strategy. Therefore, it’s even more important that we keep in mind that our business can only be successful if we act with integrity and compliance and pay attention to the worldwide applicable laws and regulations as well as ethical principles. To ensure this, we developed together with the Group a Compliance Management System (CMS). The central focus of our compliance  work lies in the prevention of active and passive corruption, embezzlement, fraud and money laundering. In general, the compliance organization aims at setting up the business of Elli in a clearly defined and lawful manner.

Basic outline of the Compliance Management System of the Volkswagen Group and Strategic set up of Elli’s CMS Complying with international regulations and dealing fairly with business partners and competitors are among the most important principles of our company. Elli does not merely abide by legal and internal rules. Voluntary commitments and ethical principles also form an integral part of our corporate culture which are based on our corporate values.

3. Integrity statement

Commitments of the executive management of Volkswagen Group Charging GmbH – Integrity & Compliance

As the executive management of Volkswagen Group Charging GmbH we believe that Integrity & Compliance are fundamental building blocks of sustainable success. Therefore, we make the following commitments:

  1. We will act with honesty at all times and adhere to the highest standards of moral and ethical values and principles through our professional behavior.
  2. We will demonstrate our understanding of these values and principles and uphold them in every action and decision to sustain a culture that is based on ethical conduct.
  3. We will hold ourselves and one another accountable for our words and our actions, and for consistency of same.
  4. We accept our responsibilities and subject ourselves to the highest standards of trust
  5. We will embrace human diversity and inclusiveness and we will uphold the highest standards of fairness, act as responsible citizens, respect equality and the rights of others, and treat all individuals with dignity.
  6. We will operate within the letter and spirit of the law and prescribed policies, and will strive to avoid impropriety or conflict of interest.
  7. We will promote, protect and value the reporting of concerns and suspected wrongdoing, and will take action when wrongdoing occurs.
  8. If you have concerns we encourage you to speak up as our Whistleblowing Policy allows you to do so without fear of victimization, subsequent discrimination or disadvantage.

4. Risk Management

The Volkswagen Group Charging GmbH’s risk management structure is built on a common principle of risk management within the Volkswagen Group complying with German legislative requirements. Risk management, as an operational component of the corporate process, must pinpoint individual risks down to the last detail, assess how great they are, take action to eliminate them, and document how effective the response has been.

5. Whisteblower system

Where do I send my report?

All contact options along with details and comments on the disclosure of personal data can be found below. The Investigation Office, which is your internal contact partner within the Volkswagen Group, can be accessed as follows:

Reporting Channel

You have the option of using an internet-based communication platform to contact the Investigation Office, exchange documents and conduct a dialog with the lawyers via a separate mailbox. This system is confidential and protected. Whistleblowers can decide for themselves whether they wish to give their names. Reporting Channel

24/7 Hotline

You can make a report using the international toll-free number: +800 444 46300.

If your local telephone provider does not support the toll-free service, you can call the following chargeable number: +49 5361 946300.


You can get in contact with the Investigation Office of the Volkswagen Group via E-Mail.

Please note that personal and traceable data such as the IP address may be transmitted indirectly when sending an e-mail. This data could reveal the identity of the sender. This also applies to e-mail accounts created especially for this purpose.

6. Sustainability

The Volkswagen Group Sustainability Report 2020

7. Information Security

Elli is serious on information security. Today we can prove that we pay extra attention to protect data from our customers and partners. We successfully got certified with ISO 27001 and are now compliant to the international standard.

We have set up company-wide information security management system including all areas of business at Elli to better ensure availability, integrity and confidentiality of information.

To view the official certificate click here. To learn more about our infosec activities contact us.